Management Development Program


21 – 22 March 2013

New Delhi (Non-Residential) 


Program Director
Prof. Vivek Kumar



Program fee                                                                           – Rs. 10,000 – per participant
Group Discount (Minimum 4 people from one organization)        -    15% of the total fee
Group Discount (Minimum 6 people from one organization)        -    20% of the total fee
*Service tax as applicable is payable extra.

Registration Remittance

Fee is payable by DD in favour of ‘Asia Pacific Institute of Management’ payable at New Delhi. Payment may be made through the following means

1.  Electronic fund transfer to Bank A/C

2. Demand draft, payable at New Delhi or pan-India cheque payable at par in favor of  ‘Asia-Pacific Institute of Management, New Delhi

Please inform us of the transaction details once payment is made.

Name of Accountholder               :     ASIA PACIFIC INSTITUTE OF MANAGEMENT

Pan No.                                     :     AAA TA 1400 G

Service Tax Regd. No.                 :     AAA TA 1400 GST-001

Bank                                         :     Indian Bank, Jasola Branch, New Delhi

Account No.                               :     700405478

Account type                              :     Savings

IFSC Code                                :      IDIB000J033



For any information, please write or e-mail to Program Director, Asia-Pacific Institute of management E-mail:; (Mobile: 9811211733)

Program Director

Prof. Vivek Kumar

Prof. Vivek Kumar is a Senior Professor at AIM in the area of Operations Management. An electrical engineer from the University of Roorkee (now IIT Roorkee) and an MBA from Faculty of Management Studies, Delhi University, and has attended numerous short term courses in India and abroad.  Prof. Kumar has a rich industry experience of more than 16 years in Shrirams. Tatas,  and Polar groups, and 7 years as a Management Consultant in the areas of Quality, Productivity and Operations improvement.

He is a Lead Auditor for ISO 9001, ISO 14001, HACCP, ISO 22000, ISO/TS 16949, OHSAS 18000, ISO 55001 and QS 8000 standards.   He has been associated with academics since 1981 and has been a associated with various business schools like FMS, Delhi University, IIT Roorkee, IIT Delhi. IMT Ghaziabad, Jamia Milia University, and many others.  He has travelled abroad extensively and has been trained in Japan, Sweden and France.

Prof. Kumar has conducted training programs at Maruti Udyog Limited, Flex Industries Limited, Flex Engineering Limited, Relaxo Footwears Limited, JCB Limited, Polar Industries Limited, L G Electronics Limited, and many others.

He has authored case study and has research publications.


Globalisation is ushering in competition basically on three parameters – Quality, Cost and Timeliness.  In some ways all three are related and require investment into the operations.  Managements would like to find out the cost-benefit of this additional outlay.  Conventionally, investments on the quality front and its direct returns were not quantifiable but methods for evaluating the ROI in a scientific manner are now available to the Industry.

Philip B. Crosby in his book titled ‘Quality is Free’ introduced financial focus to investments in quality improvement.  To evaluate the cost of quality, it is necessary that organizations have standard procedures and methods that are acceptable across the board.  It is widely accepted that cost of quality (CoQ) in Indian manufacturing industry is typically above 25 percent of turnover while it is substantially higher in case of services sector (in some cases even 40 percent of the turnover).

This two-day program has been designed to enable Indian business identify the quality costs in their operations, evaluate & quantify the same and then take appropriate measures to reduce them


  • Provide an insight into the concept of Quality Cost
  • Appreciate importance of controlling Quality Cost
  • Develop Quality Cost estimation skills
  • Learn various tools used to control Quality Costs


  1. Meaning of Quality Cost
  2. Elements of Quality Costs
  3. Determination of each element of Quality Cost
  4. Consolidation of Total Quality Cost
  5. Control of Quality Costs
  6. Industry practices and experiences


The methodology will be highly interactive and will involve a mix of Lecture, group discussions, case discussion, and simulation game.


The proposed Executive Development Program : DETERMINING COST OF QUALITY , the Certificate Program on Quality Improvement for Industry, from AIM  is for 2 days.


Regular, experienced faculty of the AIM New Delhi, a premier business school and business leaders from corporate will conduct the sessions.

Who should attend

Entrepreneurs, Senior and Middle level Executives from manufacturing as well as service sectors.  It is recommended that executives from cross-functional areas (including Accounts) jointly attend the program.

Asia-Pacific Institute of Management

Asia-Pacific Institute of Management (AIM) is ranked amongst the top Business Schools in the country. Established in 1996, the institute has achieved a status of distinction by following the path envisioned by its founders. Their passion for supreme quality management education is evident in every endeavor undertaken at the institute. Asia-Pacific is proud of its faculty consisting of dedicated thought leaders, an infrastructure that can compete with the best and a curriculum that is upgraded regularly to keep in tune with industry needs. Concerted effort on the part of the management, the faculty and the staff enables Asia-Pacific to groom business leaders capable of contributing towards a global corporate order. A robust interface with Industry is ensured through guest lectures, industry visits and industry training opportunities. A mutually beneficial relationship is encouraged between the industry and the academia through a mutual exchange of practical and conceptual aspects of management knowledge.


Asia-Pacific Institute of Management is situated on Delhi–Mathura Road, near Apollo Hospital, Jasola, Opp. Sarita Vihar, New Delhi.







3 & 4, Institutional Area, Jasola, New Delhi 110025

• Tel. 011- 42094800 • Fax 011- 26951541 • Mob.: 9811211733

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